Customer Security & Confidence

 9th Apr 2014

Providing Every Customer With Security & Confidence

We are members of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) allowing you to buy with complete peace of mind.  Please ask us for more details of our guaranteed protection. DGCOS is ‘the’ Ombudsman Scheme for the UK double glazing industry ­ a powerful organisation that offers unparalleled consumer protection.

DGCOS protects you at every stage of the process. When you place your order with a DGCOS member you will qualify for:

  • Deposit Protection Insurance to guarantee deposits you may pay
  • Work in Progress Insurance
  • 10 year Guarantee on the quality of workmanship
  • 10 year Insurance Backed Guarantee to protect this guarantee
  • Compliance Certificate to ensure all installations meet with current relevant Building Regulations
  • Access to free mediators, independent inspectors and, if necessary, The Ombudsman
  • Access to The DGCOS Compensation Fund to honour any awards made by the Ombudsman

We hope you will never need to use such services but DGCOS is here to ensure the installer honours its promises and guarantees, and does a professional job from start to finish - giving you peace of mind.

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